Complaints Procedure

Frost Group Limited is committed to promoting and maintaining the standards of professional conduct expected of Licensed Insolvency Practitioners and upheld by our regulatory bodies the Insolvency Practitioners’ Association and the Institute of Chartered Accountants of England & Wales.

We have internal compliance procedures and regular compliance reviews as well as regular visits from outside compliance reviewers. Through a continuous improvement program and staff training, we do our utmost to ensure that mistakes are rare, but like anyone, we can make mistakes. With that said, we try to rectify any errors and prevent them from happening again.

If you feel that we have been less than professional in our dealings with you, or you are dissatisfied with the conduct of any member of our staff, please direct your complaint, in the first instance, in writing, to Jeremy Frost.

If we do not deal with your complaint to your satisfaction, your complaint can then be directed to the Licensing Body applicable to the relevant Insolvency Practitioner.

The relevant licensing bodies are as follows: -

• Jeremy C Frost – The Insolvency Practitioners’ Association
• Patrick Wadsted – The Insolvency Practitioners’ Association
• Dorothy A Brown – The Institute of Chartered Accountants in England & Wales

There are links to both licensing bodies on the links page of this website.

Legal Information

Frost Group Limited is responsible for the contents of this website.

Frost Group Limited is a Company registered in England and Wales with Company Number: 5353249 and with its Registered Office at Square Root Business Centre, 102 Windmill Road, Croydon, CR0 2XQ.

Frost Business Recovery, Frost Debt Solutions and Frost Risk Services are all trading names of Frost Group Limited.

VAT No: 858 3235 05; Consumer Credit Licence No: 576190.